Shipping policy

 

Shipping Policy
Thank you for shopping with us! Here is how we handle shipping and delivery for both local and international orders.

1. Order Processing Time
  • Handling: All orders take 1 to 3 business days to pack and ship.
  • Days: We process orders Monday through Friday, excluding holidays.
  • Tracking: You will receive a tracking link via email as soon as your package ships.

2. Domestic Shipping Rates and Delivery Times
  • Standard Shipping: Takes 3 to 7 business days to arrive.
  • Express Shipping: Takes 1 to 3 business days to arrive.
  • Costs: Shipping fees are calculated at checkout based on your location and package weight.

3. International Shipping Rates and Delivery Times
  • Worldwide Shipping: We ship to most countries outside our home country.
  • Delivery Time: International orders usually take 7 to 21 business days to arrive.
  • Delays: Customs inspections can sometimes hold up packages, which may extend delivery times.

4. Customs, Duties, and Taxes
  • Fees: International customers must pay all customs fees, duties, and taxes.
  • Responsibility: These extra costs are not included in our shipping prices.
  • Refusal: If you refuse a package to avoid customs fees, you will not receive a refund for shipping costs.

5. Missing or Lost Packages
  • Wrong Address: We are not responsible if you enter the wrong shipping address.
  • Carrier Issues: Once the carrier scans your package, we are not liable for lost, stolen, or delayed items.
  • Support: If your package is marked as delivered but you cannot find it, please contact the shipping carrier directly.

6. Damages
  • Proof: If your clothing arrives damaged, take a photo of the item and the packaging right away.
  • Contact: Email our support team within 48 hours of delivery so we can help you with a replacement.